Customer Service

From the time your Account Executive first meets with you, they are your personal contact at NAA. Each client is also assigned a contact team, which includes representatives from Eligibility, Claims, Administration, and Marketing, all of who are specifically trained and devoted to providing timely and professional assistance.

Our Customer Service Associates are available for personal consultation from 7:30 a.m. to 4:30 p.m. CST (7:30 – 4:00 on Friday). However, there are multiple avenues which employers and employees can use to obtain information regarding their health plan and claims.

NetAccess

Example customer service form from North America Administrators, a third party administrator and health plan administrator offering claims administration and self funded health plans for employers interested in self funding.Sample customer service form from NAA-LP, a tpa in tennessee handling self funded health plans, claim administration and self funding for employers who want to self insure.Both employers and employees can access claim status, eligibility information, verification of benefits summaries, forms, and plan documents via the Internet.

Click on the images to see a sample of the Claims History screen or a VOB and then click again when you see the magnifying glass to clarify the page.

Interactive Voice Response

By phone, employers, employees and providers can access claim status and verification of benefits summaries.

Multi-Lingual Services

Spanish-speaking customer service representatives and translators are available for our clients with this particular need