From the time your Account Executive first meets with you, they are your personal contact at NAA. Each client is also assigned a contact team, which includes representatives from Eligibility, Claims, Administration, and Marketing, all of who are specifically trained and devoted to providing timely and professional assistance.
Our Customer Service Associates are available for personal consultation from 7:30 a.m. to 4:30 p.m. CST (7:30 - 4:00 on Friday). However, there are multiple avenues which employers and employees can use to obtain information regarding their health plan and claims.
NetAccess
Both employers and employees can access claim status, eligibility information, verification of benefits summaries, forms, and plan documents via the Internet. Click on the images above for a screen shot.
Interactive Voice Response
By phone, employers, employees and providers can access claim status and verification of benefits summaries.
Multi-Lingual Services
Spanish-speaking customer service representatives and translators are available for our clients with this particular need
